Supporting and Troubleshooting Windows 11

Supporting and Troubleshooting Windows 11 (55342)

Course Length: 5 days
Delivery Methods: Multiple delivery options
Course Overview

This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Course Benefits
  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features
Available Delivery Methods
Public Class
Public expert-led online training from the convenience of your home, office or anywhere with an internet connection. Guaranteed to run .
Private Class
Private classes are delivered for groups at your offices or a location of your choice.
Course Outline
  1. Introducing Windows 11
    1. Overview of Windows 11
    2. Recommendations for typical troubleshooting procedures
    3. Troubleshooting installation and deployment
    4. Introduction to management and troubleshooting tools
  2. Administering Windows 11 remotely
    1. Using Windows Admin Center
    2. Using Windows PowerShell
    3. Implementing Remote Management
  3. Troubleshooting startup and performing system recovery
    1. Recovering Windows 11
    2. Configuring the Registry
    3. Troubleshooting Windows 11 startup
    4. Implementing and troubleshooting BitLocker
    5. Troubleshooting OS service Issues
  4. Troubleshooting devices and device drivers
    1. Overview of hardware troubleshooting
    2. Troubleshooting device drivers
  5. Configuring and troubleshooting network connectivity
    1. Configuring network connectivity
    2. Troubleshooting network connectivity
    3. Implementing and troubleshooting name resolution
    4. Implementing and troubleshooting remote access
  6. Troubleshooting Group Policy
    1. Overview of Group Policy
    2. Resolve GPO application issues on client devices
  7. Configuring and Troubleshooting Security Settings
    1. Implementing network security
    2. Implementing Windows 11 security features
    3. Configuring and troubleshooting user accounts
  8. Configuring and Troubleshooting User State
    1. Implementing and troubleshooting user state
    2. Implementing and troubleshooting Folder Redirection
  9. Configuring and Troubleshooting Resource Access
    1. Configuring and troubleshooting file access
    2. Configuring and troubleshooting shared folders
    3. Implementing and troubleshooting Work Folders
    4. Managing and troubleshooting printers
    5. Recovering files
  10. Troubleshooting apps
    1. Troubleshooting desktop apps
    2. Troubleshooting app compatibility
    3. Managing UWP apps
  11. Monitoring and Maintaining Windows 11
    1. Monitoring Windows 11
    2. Optimizing Windows 11 performance
    3. Managing Windows 11 updates
Class Materials

Each student will receive a comprehensive set of materials, including course notes and all the class examples.

Live Public Class
$2,445.10 / student
Please select a class.
Live Private Class
  • Private Class for your Team
  • Live training
  • Online or On-location
  • Customizable
  • Expert Instructors
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